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Shipping & Returns
Each Wishmad piece is made to order and hand-finished before it ships. Here’s everything you need to know about delivery, returns and caring for your jewellery.
Delivery
Made-to-order pieces are crafted within 5–10 days, then dispatched with insured, tracked shipping. You’ll receive a tracking link by email as soon as your order is on its way.
| Destination | Est. delivery | Cost |
|---|---|---|
| UAE | 1–3 working days | Free over AED 500 · AED 30 under |
| GCC (KSA, Qatar, Kuwait, Bahrain, Oman) | 3–6 working days | AED 60 |
| International | 7–14 working days | Calculated at checkout |
Delivery times begin once your made-to-order piece is finished. Duties and taxes for international orders are the responsibility of the recipient.
Returns & exchanges
- Unworn, non-personalised pieces can be returned within 14 days of delivery for a full refund or exchange.
- Personalised and made-to-order items (custom letters, names and engravings) are non-refundable unless they arrive faulty.
- To start a return, email hello@wishmad.com with your order number.
Jewellery care
With a little care, your Wishmad piece will last for years.
- Remove jewellery before swimming, showering or exercising.
- Avoid contact with perfume, lotion and cleaning products — apply these before putting your jewellery on.
- Store pieces separately in the pouch provided to prevent scratches.
- Polish gently with a soft, dry cloth. We also offer complimentary lifetime cleaning — just get in touch.
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